Water Utility Billing

Duties & Responsibilities

Employees of this division maintain all water, sewer, sanitation, and related prorata accounts. Included in this activity are meter reading, meter rereads, account billing, account collection, service initiation, service transfer, and service termination.

The Office Manager provides daily management for the services provided to nearly 10,000 households each month.

Water Faucet

How to Open an Account

To open an account, you should come to the City Water Office and request service. You should bring a valid picture identification such as an unexpired drivers license - It must be your ID not someone else’s ID.

A residential deposit is currently $125 and must be paid before service can be started. Service startup is scheduled for the day following your request. You will be given a two-hour time frame when you can expect our service representative to turn on your service.

Learn how your water bill is calculated.

Billing

Your bill is due 14 days from the billing date. After 21 days your account is subject to a $5 penalty. You may pay in person either in the lobby or in the drive-through window. An after-hours payment drop box is also provided on the east side of the Water Office building.

The new online payment portal is now available.

To login find the Account Number and Custom Number from your water bill.

If you have bookmarked the address of the old portal, you must update your bookmarks.

The first three digits of the account number are the Route Number.
The second seven digits of the account number are the Service Address ID.
The last three digits of the account number are the Resident Number.
The Customer Number is the Password/PIN for login.
Online Water Payments

diagram of where to locate login information on a water bill

Online Water Payments