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1. I just rented / purchased a home. How do I open a utility account (water, sewer, and trash) in my name?

To open an account, you should come to the City Water Office at 120 E. Kaufman and request service. You should bring a valid picture identification such as an unexpired drivers license. It must be your ID not someone else’s ID.

A residential deposit is currently $125 and must be paid before service can be started. Service startup is scheduled for the day following your request. You will be given a two-hour time frame when you can expect our service representative to turn on your service.

If you cannot be at home when the service is started, you may sign a statement stating that the City is not liable for any water damage that may result from the water being turned on. This option is available only to property owners. You will also be charged a $25 new account fee on your first bill. Commercial account deposits vary depending on the nature of the business.

No person with a previous charge off can open an account without first paying the charged off amount. The City will not open an account in any name if we have reason to believe that a person who has an unpaid charge off will be living at that address.

2. Can I open an account over the phone?

No, accounts can only be opened by coming into the Water Office. The purpose of this requirement is to obtain a copy of your picture ID, and have you sign the water deposit agreement.

Both of these steps have helped the City to reduce its charge-off losses by 50%. This savings helps hold down water, sewer, and sanitation rates.

3. Will I get my deposit back?

Your security deposit will be applied to your final bill when you no longer require service.

If your deposit exceeds your final bill, the difference will be refunded to you. No interest is paid on your deposit, but interest earned on all deposits is used to hold utility rates down.