Utility Providers in the City of Paris

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Water / Sewer

City of Paris Water / Sewer Utilities - Billing

120 E. Kaufman St.
Paris, TX 75460
903-784-9270
website

City of Paris Water / Sewer Utilities Operations - report a leak

Monday - Friday, 8 a.m. to 5 p.m.
903-784-9277
website

Nights, Weekends and Holidays
903-784-9289

150 County Road 32180
Brookston, TX 75421
903-785-5586
website

Lamar County Water Supply District Operations - report a leak

Monday - Friday, 8 a.m. to 4:30 p.m.
903-785-5586
website

Nights, Weekends and Holidays
903-785-5586

Residential Sanitation / Solid Waste

City of Paris Sanitation Operations

50 W. Hickory St.
Paris, TX 75460
903-784-9266
website
Visit the website for holiday trash collection schedule updates.

City of Paris Sanitation Billing

120 E. Kaufman St.
Paris, TX 75460
903-784-9270
website

CARDS Holdings

Effective Monday, Feb. 5, 2024, CARDS Holdings will provide residential trash service in the City of Paris.
CARDS Paris Office
5501 Bonham Street
7 a.m. to 7 p.m., Monday-Friday
9 a.m. to 3 p.m., Saturday
24/7 toll-free customer service phone number, 877-592-2737.

Natural Gas Providers

Atmos Energy

Customer Care
P.O. Box 650205
Dallas, TX 75265-0205
Monday - Friday, 7 a.m. to 6 p.m.
888-286-6700
website

Smell Gas or Report a Leak
call 911 or 866-322-8667

Click to learn how to recognize a gas leak.

Atmos offers text alerts about their system status. Atmos customers can sign up for the service in the Atmos Account Center.

Electric Distribution Companies

Oncor Electric Delivery

General Inquiries / Service Requests
Monday - Friday, 8 a.m. to 6 p.m.
888-313-6862
contactoncor@oncor.com

For Outages
888-313-4747

Report Power Outage
Report Downed Line - Call 911 and leave the area. Also call 888-313-4747
View Outage Map

Lamar Electric Cooperative

5225 U.S. Hwy 82 E.
Blossom, TX 75416
903-784-4303
Monday - Friday, 8 a.m. to 5 p.m.
website

Report an Outage
903-784-4303
Current Outage Map
Call 911 and leave the area. Also call 903-784-4303


Reporting Fallen or Sagging Utility Lines

DO NOT attempt to determine if the line is a power, cable television, telephone, or internet line. Follow the instructions for reporting downed power lines listed above. The electric distribution companies will then determine what other utilities are involved and report the issue to those providers.

Tree Trimming Information

Oncor preventative tree pruning takes place as needed on a five-year rotation. Lamar Electric Cooperative conducts preventative tree pruning as needed on an eight-year rotation. Both companies are responsible for trimming and cleaning up during these scheduled pruning activities. When trees are damaged, resulting in power outages, the companies will remove debris from the power lines, and the property owner will be responsible for the disposal of removed debris. 

The Public Utilities Commission of Texas offers a fact sheet about trees and power lines available here.

Internet, Phone & Cable TV Providers

Billing & tech support
Monday - Friday, 7 a.m. to 9 p.m.
Saturday, 8 a.m. to 9 p.m.
Tech support only
Saturday - Sunday, 8 a.m. to 1 a.m.
888-288-2020

New Service
Monday - Friday, 7 a.m. to 9 p.m.
Saturday, 8 a.m. to 9 p.m.
866-861-6075

website

Optimum

25 19th Street SE
Paris, TX 75460
866-967-8468

Request Support

866-967-8468 or online

Optimum customers may call 866-967-8486 for repair updates when available. 

Vyve

1501 W. Mississippi St.
Durant, OK 74701
Monday - Friday, 8:30 a.m. to 5:30 p.m.
855-367-8983
website

WiFires

30 Clarksville St.
Paris, TX 75460
844-747-9434
website


Report a streetlight outage or request a new streetlight

The City of Paris contracts with Oncor Electric Delivery Company to install and maintain streetlights in the City.

Report a damaged or non-functional streetlight

City residents are encouraged to report non-functional streetlights directly to Oncor online. Click to report a streetlight outage.

If you experience any difficulty reporting an outage online, please call 903-784-9202.

Request a new streetlight

City residents may request a new streetlight for areas of the city that may need additional lighting. Requests for new streetlights will be evaluated by City staff with a final decision to add or not add a new streetlight being made by the City Manager.

Requests for new streetlights may be made by phone 903-784-9202, in writing using this PDF form, or online by clicking here.

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